Objectives of Grievance Redressal Committee :

• The objective of the SGRC at Jaya Engineering College is to foster a culture of responsiveness and accountability among all stakeholders, thereby promoting a peaceful and supportive educational environment on campus.
• Students may submit grievances concerning academic or non-academic issues through online platforms, by post or via suggestion boxes.
• The college is committed to addressing and resolving these grievances within a defined timeframe

Members of Grievance Redressal Committee :

Functions and Responsibilities of the SGRC

• Grievance ReceptionReceive and acknowledge grievances from students pertaining to academic, administrative or personal matters.
• Fair InvestigationExamine complaints in an objective, confidential and impartial manner to ensure fair assessment.
• Resolution of IssuesProvide timely, effective and appropriate solutions or recommendations to address and resolve student grievances.
• Maintaining RecordsMaintain comprehensive documentation of all grievances received, investigations conducted, actions taken and resolutions provided for accountability and future reference.
• Policy RecommendationRecommend changes or improvements to institutional policies and practices based on analysis of frequent or serious grievances.
• Follow-Up and FeedbackMonitor the implementation of resolutions and gather feedback from students to enhance the grievance redressal process.
• ReportingSubmit periodic reports to the institutional authorities detailing the nature of grievances received and actions taken.
• Timely CommunicationSubmit a report with recommendations, if any to the institution and send a copy to the aggrieved student within 15 days from the date of receipt of the complaint.
• Right to AppealInform students of their right to appeal; any student dissatisfied with the SGRC’s decision may submit an appeal to the Ombudsperson within 15 days from the date of receiving the decision.
  

  Grievance Redressal Committee is often seen as an essential component of organizational governance, contributing to employee satisfaction, retention and overall workplace harmony. The specific structure and processes of the committee can vary based on organizational policies, industry practices and applicable laws.

  

ACADEMIC YEAR 2025-2026